SHIPPING & DELIVERY
Do you offer a welcome discount?
Yes! Enjoy 10% off your first order when you sign up for our newsletter.
Will I have to pay for customs & duties?
Yes, you are responsible for any customs and duties applicable in your country.
Do you have a physical store?
No, we are online only.
What currency is used online?
You are currently browsing the Australian site (AUD). For international purchases, please visit our international site.
How long will it take to receive my order?
- Orders placed before 12PM AEST on a business day will be dispatched the same day.
- Orders placed after 12PM AEST will be dispatched the next business day.
- Delivery times vary by location. Please check our Shipping Page for estimated delivery times.
Do you offer same-day shipping?
Yes, we offer same-day shipping for Sydney Metro on orders placed before 11AM AEDT (excluding weekends & public holidays). If eligible, the option will appear at checkout with pricing based on your location.
Can I ship to a PO Box or hotel?
No, we do not ship to PO Boxes or hotels.
Can I change my order after placing it?
Our warehouse processes orders immediately, so we cannot guarantee changes before shipment. If you need an urgent change, contact us ASAP, and we will try our best to assist.
RETURNS & REFUNDS
Do you offer returns or exchanges?
We offer a 7-day refund policy on faulty items only. We do not accept returns for change of mind or sizing issues due to hygiene reasons.
What do I do if I receive a faulty item?
Email us at hello@shewhoseas.comwithphotos of the fault, your order number, and full order details.
What do I do if I receive an incorrect item?
Please emailhello@shewhoseas.comwith your order details, and we will assist you.
If an item is out of stock, can I be notified when it returns?
Yes! Sign up for restock notificationson the product page.
Have you received my return?
Once we receive your return, we will process it within 5 business daysand notify you via email.
Have a question?
Drop any query regarding Shipping and our Returns Policy below and we will aim to get back to you as soon as possible!